Multinational bank with presence across Asia, Middle East & Africa faced high turn around time in customer life cycle management due to numerous product silos with low interoperability thus significantly increasing hub operation costs
Existing framework was too complex to enable digitization of key CLM activities such as KYC, self service onboarding channels, off-boarding
Under the bank’s ‘One Customer’ initiative, Optimum executed multi-year, multi-phase transformation project to standardize customer lifecycle management, KYC/due-diligence process across segments and markets
