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Case Study

Process Automation using UI Path for an Automotive Giant

European Multinational automotive corporation desires to automate processes using UI Path RPA technology in a managed services model to ensure end to end ownership and uninterrupted quality services.

Optimum being one of Singapore’s leading IT service providers, strongly believes that it would be an ideal partner to Daimler to provide the RPA managed services delivery centre leveraging Optimum’s RPA practice centre methodologies and capabilities

The solution

Problem Area
  • Processes are manual and error-prone due to multiple systems and duplicate data entries involved
  • Data inconsistencies and integrity issues across systems involved in fulfilling end to end request
  • Missing SLAs/Cut-offs due to longer TAT leading to Customer dissatisfaction
Services Offered
  • Offshore delivery model in Agile methodology
  • Leverage on Video/Collaboration tools to manage daily standup calls
  • Sprint delivery plan with close coordination to ensure quality and timely delivery as per the plan
FUNCTIONALITES CREATED
  • 45 processes delivered across different BUs
  • Finance, Payments (SWIFT) and Clearing processes
  • Sales force CRM automation processes
  • SAP related to Order and Logistics processes
TECHNOLOGY USED
  • UI Path RPA Tool

Benefits Realized

Significant reduction in Service SLAs due to automation

Improved and consistent Service Delivery

Reduced process errors as data capture across various systems automated

Ability to support more business volumes due to improved Scalability

Deploy users capacity to more value-add services