Deskside Engineer

Job Description

• Provide first-level hardware and software support in a 24×7 rotating shift environment including night shift.
• Handle user incidents and service requests, following defined escalation procedures.
• Install and configure hardware and computer peripherals on end-user systems.
• Deliver IT support for desktops, laptops, and related devices.
• Perform weekly and monthly patching activities and coordinate with end users.
• Troubleshoot Windows PCs, M365, Microsoft Office, Active Directory, VDI, and VPN issues.
• Support peripherals such as printers, scanners, and POS systems.
• Work closely with IT teams to resolve technical issues and maintain service continuity.

Qualifications

• Diploma / ITE in Hardware or Software Engineering (or equivalent).
• Basic networking knowledge (Routing & Switching).
• Familiarity with SCCM (good to have).
• Knowledge of ITIL processes (good to have).
• Strong troubleshooting and customer support skills.
• Ability to work in rotating 24×7 shifts.

Experience

• Minimum 1+ year of technical support or deskside engineering experience.
• Hands-on experience supporting Windows environments and Microsoft tools.
• Experience providing on-site or deskside IT support.
• Exposure to patch management processes.