Project Manager

Job Description

• Lead end-to-end delivery of enterprise communication initiatives (SMS, Email, Push, WhatsApp, Chatbots, CPaaS).
• Own the project lifecycle, including scope, timelines, budget, quality, risks, and stakeholder alignment.
• Build integrated delivery plans and manage dependencies and critical paths.
• Drive Agile ceremonies while maintaining executive-level reporting.
• Lead implementation of notification engines, message orchestration, templates, segmentation, and triggers.
• Oversee API integrations with CRM, mobile applications, core banking, middleware, and data platforms.
• Establish governance for compliance, consent management, audit traceability, and data privacy.
• Maintain RAID logs and manage vendor SLAs.
• Run UAT, release readiness activities, and post-launch stability monitoring.
• Optimize communication journeys for engagement, throughput, and cost efficiency.

Qualifications

• Strong governance, delivery leadership, and vendor management capabilities.
• Experience with platforms such as Twilio, Infobip, Braze, Adobe Campaign, SendGrid, and Firebase.
• Knowledge of Agile tools (Jira / Azure DevOps, Confluence) and workflow tools (Visio, Miro, Figma).
• Understanding of CI/CD and basic cloud concepts (Azure / AWS / GCP).
• Excellent stakeholder communication, negotiation, and executive reporting skills.
• Strong ownership mindset with a structured problem-solving approach.

Experience

• 7–10 years of total experience, including 4+ years leading communication platform projects.
• Proven delivery of omnichannel messaging and CPaaS integrations.
• Experience in regulated environments (privacy, consent, audit, and records management).
• Background in API-led and event-driven architectures.
• Exposure to banking or financial services ecosystems is preferred.